Lenovo Onsite Support (Add-On) - 4 Year - Warranty

Lenovo Group Limited
5WS0R11498
Product Overview
  • On-site
  • Maintenance
  • Parts & Labor
  • Physical

4 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.

This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
  • Saving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

More from the Manufacturer

ManufacturerLenovo Group Limited
Manufacturer Part Number5WS0R11498
Manufacturer Website Addresshttp://www.lenovo.com/us/en/
Brand NameLenovo
Service NameOnsite Support (Add-On)
Marketing Information

4 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.

This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
  • Saving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

More from the Manufacturer

Product TypeWarranty
Service Main TypeMaintenance
Service Sub TypePhysical
Provided SupportParts Replacement
Provided SupportRepair
Service LocationOn-site
Service Duration4 Year
Service CharacteristicParts & Labor
General Information
ManufacturerLenovo Group Limited
Manufacturer Part Number5WS0R11498
Manufacturer Website Addresshttp://www.lenovo.com/us/en/
Brand NameLenovo
Service NameOnsite Support (Add-On)
Marketing Information

4 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.

This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
  • Saving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

More from the Manufacturer

Product TypeWarranty
Service Information
Service Main TypeMaintenance
Service Sub TypePhysical
Service CharacteristicParts & Labor
Provided SupportRepair
Provided SupportParts Replacement
Service LocationOn-site
Service Duration4 Year
Product SupportedLenovo 100e (1st Gen) 81CY Lenovo 100e (2nd Gen) 81M8, 82GJ Lenovo 100e Chromebook (2nd Gen) 81MA Lenovo 100e Chromebook (2nd Gen) AST 82CD Lenovo 100e Chromebook (2nd Gen) MTK 81QB Lenovo 100e Chromebook (2nd Gen) MTK.2 82Q3 Lenovo 100w Gen 3 82HY, 82J0 Lenovo 10e Chromebook Tablet 82AM Lenovo 14e Chromebook 81MH Lenovo 14e Chromebook Gen 2 82M1 Lenovo 14w 81MQ Lenovo 14w Gen 2 82N8, 82N9 Lenovo 300e (2nd Gen) 81M9, 82GK Lenovo 300e Chromebook (1st Gen) 81H0 Lenovo 300e Chromebook (2nd Gen) 81MB Lenovo 300e Chromebook (2nd Gen) AST 82CE Lenovo 300e Chromebook (2nd Gen) MTK 81QC Lenovo 300e Chromebook Gen 3 82J9, 82JA Lenovo 300w Gen 3 82J1, 82J2 Lenovo 500e Chromebook (2nd Gen) 81MC Lenovo 500w Gen 3 82J4 Lenovo Chromebook C330 81HY Lenovo Chromebook C340-11 81TA Lenovo Chromebook C340-15 81T9 Lenovo Chromebook S345-14AST 81WX Lenovo N23 80UR Lenovo V110-15AST 80TD Lenovo V110-15ISK 80TL Lenovo V130-14IGM 81HM Lenovo V130-14IKB 81HQ Lenovo V130-15IGM 81HL Lenovo V130-15IKB 81HN Lenovo V14 G2 ALC 82KC Lenovo V14 G2 ITL 82KA, 82NM Lenovo V145-14AST 81MS Lenovo V145-15AST 81MT Lenovo V14-ADA 82C6 Lenovo V14-IIL 82C4 Lenovo V14-IKB 81YA Lenovo V14-IWL 81YB Lenovo V15 G2 ALC 82KD Lenovo V15 G2 IJL 82QY Lenovo V15 G2 ITL 82KB, 82ME Lenovo V155-15API 81V5 Lenovo V15-ADA 82C7 Lenovo V15-IGL 82C3, 82NN Lenovo V15-IIL 82C5 Lenovo V15-IWL 81YE Lenovo V17 G2 ITL 82NX Lenovo V17 G3 IAP 82U1 Lenovo V320-17IKB 81CN Lenovo V330-14ARR 81B1 Lenovo V330-14IKB 81B0 Lenovo V330-15IKB 81AX Lenovo V340-17IWL 81RG

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